Returns Policy

Effective Date: September 8, 2025

This Refund and Return Policy applies to all purchases made through the official
Phisk website (“Website”). By purchasing any product from Phisk,
you agree to the terms outlined in this policy.

1. Overview

Phisk (“Phisk,” “we,” “our,” or “us”) sells official Phisk Gadgets
directly through its Website. We are committed to transparency, fairness, and
customer satisfaction, while maintaining clear policies that protect both our
customers and our business.

2. No Cash Refund Policy

All sales made on the Phisk Website are final.

Phisk does not offer cash refunds, except where required by applicable consumer protection laws.
Once an order has been confirmed and processed, it cannot be cancelled for a refund.
This policy applies to change of mind, personal preference, or incorrect selection by the customer.

Customers are advised to review product details carefully before completing a purchase.

3. Returns Policy

Phisk does not accept returns for cash refunds.

Returns may be considered only under the following conditions:

The product has a confirmed manufacturing defect
The issue is reported within the timeframe stated in the product’s warranty documentation
The product has not been damaged due to misuse, negligence, or unauthorized repairs

All approved returns are handled strictly in accordance with the applicable warranty terms.

4. Product Warranty

Warranty information for each Phisk Gadget is provided inside the product packaging.
Warranty coverage varies by product and is subject to the stated terms and conditions.
The warranty does not cover:
- Physical or cosmetic damage
- Liquid or water damage (unless otherwise stated)
- Damage caused by improper use or handling
- Normal wear and tear

Customers are encouraged to retain purchase receipts and warranty documentation.

5. Replacement Policy

Where a valid warranty claim is approved:

Phisk may offer a repair or replacement at its discretion
Replacement products may be new or refurbished, provided they meet quality standards
No monetary compensation or cash refund will be issued

6. Shipping and Handling Costs

Shipping and handling fees are non-refundable
Except where a return is due to a confirmed manufacturing defect or an error on the part of Phisk
Customers may be responsible for return shipping costs unless otherwise stated
Phisk is not responsible for items lost or damaged during return shipping

7. Incorrect or Damaged Items on Delivery

If you receive the wrong product or a product that is damaged upon delivery, you must notify
Phisk within a reasonable time after delivery and provide supporting evidence (such as photos
or videos).

Failure to report promptly may affect eligibility for replacement or support.

8. Limitation of Liability

To the maximum extent permitted by law:

Phisk shall not be liable for indirect, incidental, or consequential damages arising from the use of its products
Phisk’s liability is limited to repair or replacement in accordance with the applicable warranty

Nothing in this policy limits or excludes any statutory consumer rights granted under Nigerian law.

9. Changes to This Policy

Phisk reserves the right to update or modify this Refund and Return Policy at any time.
Any changes will be posted on this page with a revised effective date.
Continued use of the Website or purchase of products constitutes acceptance of the updated policy.

10. Contact Information

For questions, warranty claims, or clarification regarding this Refund and Return Policy,
please contact us at:

Email:
contact@phisk.co